Frequently Asked Questions

 

GENERAL

  • How do I see more of your collection? If you are interested in purchasing a carpet, please Contact Us and we will be happy to send you more information about our inventory. You can also shop our monthly collection.

  • Do you do custom orders? Yes! Please Contact Us to inquire about the design process.

  • Do you offer Trade discounts? We love working with designers and wholesalers. Please fill out the intake form to apply.

SHIPPING

  • Are there countries to which you do not ship? At this time we ship worldwide except to Israel & Russia.

  • How long will it take to receive my carpet? We ship carpets out of our Marrakech location three times a week. Once shipped, most items arrive within 1-2 weeks. We supply you with the tracking number.

  • Do I need to pay VAT? Customers in the United States do not pay VAT.

  • Do you provide shipping insurance? Shipping insurance is optional. Please be sure to let us know upon purchasing your carpet.

  • Can I pick my carpet up in person from your shop in Marrakech? Yes! Please email us to coordinate your pick-up.

PRODUCTION

  • What materials are the carpets made of? Our carpets are made from a variety of materials, including wool, cotton, goat hair, silk, and recycled clothing.

  • What is the process of making a carpet? The process varies, depending on the size and style of the carpet. You can learn more about the history and art of carpet making in our blog posts.

  • How long do custom carpets take to produce? Custom designs are generally completed within 2-3 months.

  • Who makes the carpets? All of our custom and original designs are produced in the Middle Atlas and High Atlas mountains in our own production facilities, employing women from the villages of these regions.

CARE & MAINTENANCE

  • How do I clean my carpet? We strongly recommend getting your carpets cleaned by a professional. Do NOT bring your carpet to a dry cleaner.

  • How do I make my carpet last long? Vacuum your carpets regularly to keep them clean and prevent build-up of dirt and dust. If your carpet gets wet, be sure to dry it as soon as possible to prevent color bleeding. To do so, ring your carpet out to remove moisture, and, if possible, let it dry it the sun.